We are hoping to bring you a weekly update in the Buzz so you can have some visibility of what we have been working on each week.
This is the first one so please leave some honest feedback below whether you think the article is helpful and whether we can do something more, something less or something different.
For this week we are giving you an update on;
What FlameS and Riot have been working on
Help Desk Operator Recruitment
Known Issues and bugs
A message from Kyle about what he is working on at the moment
What Riot and FlameS have been working on
The majority of the week has been much of the same from the day that we started; catching up on a rather large backlog of cheaters in various forms.
Kyle has genuinely been fantastic since we started including creating some extra tools for us to make sure illegitimate play is found and removed far more easily.
On top of the 60 bans we made last week, we have almost got that number of accounts removed again this week, the investigation and ban appeal as well as the boosting of their victims take time and patience.
We have also been dealing with a large number of Help Desk tickets, it has been really great dealing with this element, as it seems there are so many of you in the community who like to report unfair play and bugs and issues, truly thanks to all of you.
Help Desk Operator Recruitment
This week we announced that we were going to recruiting one or two HDOs, this serves two purposes; firstly because it allows Riot and I to completely focus on the devotion to keeping the game clean, and secondly because, it futureproofs the game a little, the Buzz was re-established because the game is a little busier, we feel if that trend continues, the presence of the Buzz and a Help Desk Team is important to have in place.
The deadline for applicants is 11AM BL time this Saturday (9th Feb), which I imagine is in the past as you read this.
At the time of writing we have over thirty applications, and we hope to find some talent amongst them.
Watch out for a more colourful Users Online list soon.
Known Issues and Bugs
I have seen a lot of duplicate Help Desk tickets and questions in the forums relating to these we have already logged for bug exploration, there is a topic in the Game Forum, but that platform may not well be visual enough to easily work out the current issues, therefore I thought I would maintain a weekly published list of issues for you here. I have grouped them by feature;
BlackJack
Home page statistics are not displaying correctly
Casino Management profit is out of sync
Splitting cards is inconsistent, and also doesn’t pay out blackjack
Kill to Whack Upgrade
Suicide option now missing
Kill statistics on Home page not correct
Obituaries in the Buzz incorrect
Rank section of statistics displaying incorrectly
Number of bullets fired statistic not showing correctly
Mobile Issues
Purchase page within the Gold menu – cannot navigate away
Crews
Hardkicking members does not always demote the player of their rank
Photo Album
Users are unable to upload new photos
Achievements
Achievements are not rolling over to your new account if you change your username.
Assignments
Assignment rewards continue to give gym stats
Rewards for completing milestone achievements are not being awarded
Messaging
Inability to clear mailbox
Blocking a player still allows the blocker to send messages to the person they blocked
Missions
When you have found a mission character using the PI, the mission page is not updated
Auto Burglary
Downgrading a garage drops all of the cars in your garage
Garage sizes have increased, yet the old sizes remain in name, 15=5
Hospital
The timer for the Hospital page appears to be inconsistent
A message from Kyle about what he is working on at the moment
Finally, this week we jumped on Kyle last night to give a few words so you know what developments he is currently working on, this week we have already seen him update Russian Roulette so that it aligns with Whack, here are the things he is working on at the moment;
Right now the main thing I’ve been working on is adjustments to the Whack feature, including Private Investigators and Bullet Factories. There’s been some great feedback regarding all of those so thank you to everyone who has submitted comments. Many have mentioned wanting a change to factories and how you get bullets, so Bullet Factories will be getting overhauled to feature the car melting function some of you saw during RX. Alongside this are changes to the timings of detectives as many have mentioned being unhappy with those as well as a likely a reduction to the amount of witness statements that are sent out. These changes will be grouped together and released in the near future and will hopefully improve the play experience for everyone.
